Terms of Service

Last updated: September 1, 2026

These Terms of Service govern your use of this website and of the text messaging (SMS) program operated by Blackmoon Systems (“Blackmoon Systems,” “we,” “us,” or “our”). Services we perform under a signed agreement or statement of work are governed by that agreement; where it conflicts with these terms, that agreement controls.

SMS messaging program

Program description. Blackmoon Systems sends text messages to customers and contacts for service and support purposes. Messages may include appointment confirmations and reminders, technician dispatch and arrival notices, service and outage notifications, support ticket updates and follow-up questions, account and billing notices, and direct replies to messages you send us. This is a conversational and transactional program; we do not send marketing text messages.

How you opt in. You consent to receive text messages from us when you provide your mobile number to us and agree to be contacted by text — for example during onboarding, on a service or contact form, when you give it to our staff verbally or in writing while requesting support, or by texting us first at our business number. Consent to receive text messages is not a condition of purchase and is not required to receive service from us.

How to opt out. Reply STOP to any message from us at any time. You will receive a single confirmation message and then no further texts. You can also ask us to remove your number by emailing frank@blackmoon.systems. To resume messages after opting out, reply START or contact us and provide your consent again.

How to get help. Reply HELP to any message for contact information, or email frank@blackmoon.systems.

Cost. Blackmoon Systems does not charge for text messages. Message and data rates may be charged by your mobile carrier under your plan; check with your carrier if you are unsure.

Carriers and delivery. Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and your device, and we cannot guarantee that every message will be delivered. Supported carriers may change without notice. Do not rely on text messages for emergencies; for an urgent issue, call us.

Your number. Please tell us if your mobile number changes or is reassigned, so that we do not text someone else about your account.

Privacy. Information collected through the messaging program is handled as described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent is never shared with third parties.

Use of this website

This site is provided for general information about Blackmoon Systems. You agree not to use it to break the law, to interfere with its operation or security, or to attempt access to systems or data you are not authorized to reach. Content on this site is owned by Blackmoon Systems or its licensors.

No warranty

This website and the messaging program are provided “as is,” without warranties of any kind, express or implied, to the fullest extent permitted by law. Information on this site may be updated or corrected at any time without notice.

Limitation of liability

To the fullest extent permitted by law, Blackmoon Systems is not liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or the messaging program, including damages arising from delayed or undelivered messages. Nothing here limits liability that cannot be limited under applicable law, and this section does not alter the liability terms of any signed services agreement between us.

Changes to these terms

We may update these Terms of Service from time to time. The revised version will be posted on this page with a new “last updated” date, and applies from the date it is posted.

Contact us

Blackmoon Systems — frank@blackmoon.systems